SHIPPING AND RETURNS
RETURN & EXCHANGE POLICY
Refund: Within 30 days of the order delivery date.
Exchange: Within 45 days of the order delivery date, if stock is available.
Store Credit: Full refund in a digital Gift Card within 45 days of the order delivery date.
*Free return shipping is included
Knox MFG will happily exchange or refund your item provided the item and its packaging is in its original condition with the original tag attached.
Refunds and exchanges are not available on free, promotional, or discounted items.
Free return shipping is available on all returns/exchanges.
Refund: Once your return package is verified by FedEx/USPS, please allow 3-5 additional business days for your bank to process the return.
Store Credit: Once your return package is verified by FedEx/USPS, you will receive a refund in the form of a digital gift card within 24 hours.
Exchanges: We will only be able to exchange your item for a different size. At this time, we cannot guarantee stock availability, so please return your original order as soon as possible after receiving your prepaid return shipping label. If the item isn't available, we recommend exchanging for store credit & placing a new order once the digital store credit is received.
*Please note, that any original shipping costs cannot be refunded because those charges have already been paid to UPS.*
We only process returns and exchanges through the portal linked above.
Knox MFG does not accept any responsibility for products/orders returned outside the return portal.
For additional assistance, please email us at email@example.com